Common Issues

1. “My subscription status isn’t updating after purchase.”

Sometimes there can be a short delay between a successful Stripe payment and your plan status updating inside Lurk.

Solution

Go to your account menu and select Manage Subscription.

If a refresh option is available, click it to manually sync your latest billing status. If your plan still does not update after a few minutes, contact support and include the email connected to your Lurk account.

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2. “My usage or credits look wrong.”

Usage may take a moment to update after searches, terminal actions, or other metered activity.

Solution

Refresh the app and check your account or billing page again.

If the number still looks incorrect, contact support with:

• your account email
• what action you performed
• when it happened
• screenshots if available

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3. “Signal Search is not returning results.”

Signal Search depends on the query, available sources, and current system limits. Some searches may return fewer results if the query is too narrow or if there is not enough relevant signal available.

Things to check

Is your query too specific?
Try broadening the wording. For example, instead of a highly specific trade thesis, search for the core market, event, or catalyst first.

Did the request finish?
If the search appears stuck, refresh and try again.

Are you out of credits or usage?
Check your account usage. If you have reached your plan limit, additional searches may be restricted or billed depending on your plan.

Are results appearing on one device but not another?
Try refreshing both desktop and mobile. If deleted or old results still appear on one device, contact support and include which device/browser is affected.

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4. “Terminal data is missing, stale, or not loading.”

Market data can be delayed, unavailable, or temporarily interrupted depending on the connected source.

Solution

Refresh the page first.

If the issue continues, contact support with:

• the market or page you were viewing
• what looked wrong
• whether the issue happened on desktop, mobile, or both
• screenshots if useful

Do not place trades or make decisions based on data you believe is stale or incorrect.

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5. “I can’t access a feature I expected to use.”

Lurk is currently in beta, so some areas may be limited, unfinished, or available only to certain users.

This may apply to:

• specific terminal views
• Signal Search limits
• Lounge features
• Studio features
• exchange or market integrations
• account-level access

Solution

Check whether the feature is available in your current plan or beta access level. If you believe you should have access, contact support with your account email and the feature you are trying to use.

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6. “I’m having trouble logging in or managing my account.”

Account login and authentication are handled through our secure account provider.

Solution

Use the Forgot Password? link on the sign-in page if you need to reset your password.

To update your email, password, or authentication settings, open your profile menu inside Lurk and select Manage Account.

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7. “Something I deleted is still showing.”

If an item still appears after deletion, it may be a sync or cache issue between views or devices.

Solution

Refresh the page and check again.

If the deleted item still appears, contact support with:

• the item you deleted
• where it still appears
• whether it happens on desktop, mobile, or both
• screenshots if available

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8. “Why isn’t every market, exchange, or source available?”

Lurk is being built in stages. Early versions focus on the most important workflows first instead of trying to support every possible source immediately.

Additional sources, exchanges, and workflows may be added over time as they become reliable enough to support.

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9. “How do I report a bug?”

Send a bug report through the contact page or support channel.

Include:

• what you were trying to do
• what happened
• what you expected to happen
• the page or feature affected
• your browser/device
• screenshots or screen recordings if possible

Good bug reports help us fix issues faster.

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10. “How do I report a security issue?”

If you believe you found a security issue, include SECURITY in your message subject.

Please include:

• what you found
• where you found it
• steps to reproduce it if possible
• screenshots only if they do not expose sensitive information

Do not send passwords, private keys, API keys, or sensitive financial information.

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Still need help?

If your issue is not covered here, check the FAQ first. If you still need help, reach out through the contact page and include as much detail as possible so we can resolve it quickly.