FAQs

What is a lurk?

A lurk is an AI assisted search you create for specific topics, keywords, or Twitter handles. Our AI checks these regularly and sends you summaries of what’s important.

What counts as a lurk operation?

Each time we check your lurk and create a summary, that’s one operation. If you have 5 active lurks and we check them daily, that’s 5 operations per day.

What happens if I go over my monthly limit?

You’ll be charged $0.09 per extra lurk operation. We’ll never cut you off - just bill for overages at the end of the month.

How often do lurks run?

Currently lurks run once per day. We’re testing optimal frequencies during our beta.

Can I pause a lurk without deleting it?

Yes, click the pause button on any lurk to stop it temporarily. It won’t use any operations while paused.

When do I get charged?

You’re billed on the same date each month that you signed up. Overage charges are added to your next bill.

How do I change my plan?

Go to Account Settings → Billing → Change Plan. Changes take effect immediately and we’ll prorate the difference.

Why didn’t I get my lurk summary email?

Check your spam folder first. Then verify your email in Account Settings. If it’s still missing, contact support.

Can I export my lurk summaries?

Not yet, but it’s coming. For now you can copy/paste from your dashboard.

How do I cancel my subscription?

Account Settings → Billing → Cancel Subscription. You’ll keep access until the end of your billing period.

What platforms do you support?

Currently just Twitter/X. Instagram, LinkedIn, and Reddit coming soon.

Is there an API?

Not for individual users. Business tier customers can request API access.

How do I delete my account?

Email [e-mail] from your registered email. We’ll delete everything within 48 hours.

Can I share my lurk summaries?

Summaries are private to your account. Sharing features are planned for later.

Do you offer refunds?

Yes, 7-day money-back guarantee. Just email support and we’ll process it immediately.